Shipping policy

Shipping Policy

Last Updated: July 2026

Welcome to ELVIRAH. We are committed to delivering your order safely and on time. Please read our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During product launches, festive seasons, or high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery time after dispatch:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines may vary depending on courier availability and location.

Shipping Charges

  • Shipping charges will be displayed during checkout.
  • Free shipping may be offered during special promotions or on selected orders.

Order Tracking

Once your order is shipped, you will receive:

  • Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details

You can use the tracking number to monitor your shipment.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Delivery refused

the package may be returned to us.

Additional shipping charges may apply for re-dispatch.

Address Changes

Please ensure your shipping address and contact details are correct before placing your order.

Address modifications may not be possible once the order has been dispatched.

Delayed Deliveries

Although we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier operational issues
  • Unexpected logistics delays

We appreciate your patience in such situations.

Damaged Package

If your package appears damaged during delivery:

  • Take clear photos before opening.
  • Contact us within 24 hours of receiving the package.
  • Email the photos along with your order number.

We will investigate the issue and provide an appropriate resolution.

International Shipping

Currently, ELVIRAH ships within India only.

International shipping may be introduced in the future.

Cash on Delivery (COD)

Cash on Delivery (if available) will be shown during checkout.

ELVIRAH reserves the right to limit or disable COD for selected locations or orders.

Incorrect or Incomplete Address

Orders with incomplete or incorrect addresses may experience delays or cancellation.

Please double-check your shipping information before placing an order.

Lost Shipments

If your shipment appears lost in transit, please contact us.

We will coordinate with our courier partners to investigate and assist you with the best possible resolution.